When a support agent requests a log or other sizable files that cannot be accommodated as a ticket answer or email attachment, please follow these instructions:
Go to My Uploads:
Drop or browse the file:
Click upload:
Click on the message above the drop area or on the file action item next to the file in the list above to copy the file link to your clipboard:
Return to the ticket and append the new message or reply to the latest support email. Paste the link into the message and send it to the support agent.
Our support team can't directly access your file. It is imperative to share the link with the team following the upload.
